25+ FAQ Web Page Design Inspirations from Real Websites
Last Updated on:
May 22, 2025
May 22, 2025
May 22, 2025
May 22, 2025
An FAQ (Frequently Asked Questions) page is the most powerful tool on your website for answering questions, improving user experience, reducing bounce rates, and boosting SEO. A well-designed FAQ page can guide users toward conversions, resolve objections, and create trust in your brand.
In this post, we’ve collected the top 25+ effective FAQ web page designs inspirations from real websites to show how smart design meets clarity, interactivity, and branding. No matter you're working on an eCommerce store, SaaS website, portfolio, or agency site, these examples will spark ideas for your own FAQ page design.
Why a Well-Designed FAQ Page Matters
Let’s explore how different brands are excelling at FAQ web design:
Improves site navigation and user flow
Reduces customer support queries
Boosts SEO with long-tail keywords
Builds trust and transparency
Keeps visitors engaged and informed
Top 25+ FAQ Web Page Design Inspirations
1. Dropbox Help Center
Dropbox’s Help Center offers a clean and intuitive design, providing users with easy access to a wealth of information. The page is organized into clear categories such as "Using Dropbox," "Account," "Apps and Integrations," and "Products," allowing users to quickly find relevant articles. Popular topics are highlighted for immediate access, and a prominent search bar enhances usability. Design is consistent with Dropbox’s brand identity, featuring a simple color scheme and straightforward navigation. This structure ensures that users can efficiently locate solutions to their queries without unnecessary complexity.
Features: The FAQ page boasts a well-organized layout with categorized topics, making it easy for users to navigate. A powerful search function enables quick access to specific information. Each article is concise and informative, often accompanied by visual aids like screenshots or videos to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices.
Why Inspiration:
Dropbox’s FAQ page design exemplifies clarity and user-friendliness, making it an excellent model for other digital platforms aiming to provide efficient self-service support.
Click to check: Dropbox Help Center
2. Shopify
Shopify’s Help Center is designed to assist merchants in managing their online stores effectively. This FAQ page is structured around key topics such as "Store Setup," "Orders," "Products," and "Payments," allowing users to find relevant information quickly. Each section contains detailed articles addressing common questions and step-by-step guidance. Shopify's FAQ page design is clean and professional, with a consistent color palette that aligns with Shopify’s branding.
Features: Shopify’s FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and icons are used to enhance comprehension and break up text. Internal linking directs users to related articles, providing a comprehensive support experience. The page also features a contact option for users seeking personalized assistance. Additionally, Shopify offers a Help Center app that integrates with the platform, allowing merchants to manage FAQs, live chat, and helpdesk functionalities seamlessly.
Why Inspiration:
Shopify’s FAQ design is a prime example of how to structure support content effectively, offering merchants a seamless and informative experience.
Click to check: Shopify Help Center
3. Notion Help, Guide & Docs
Notion’s Help Center serves as a comprehensive resource for users seeking assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Notion’s brand aesthetics. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features: Notion help, guide & docs web design faq page features a prominent search bar at the top, allowing users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Notion also provides links to community forums and additional resources, fostering a collaborative support environment and a feedback system that helps to improve the quality of the content.
Why Inspiration:
Notion’s FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Notion Help Center
4. Slack Help & Tips
Slack’s Help Center is designed to assist users in navigating the platform’s features and resolving issues. The FAQ page is organized into categories such as "Getting Started," "Messaging," "Channels," and "Integrations," allowing users to find relevant information quickly. Each article is concise and informative, providing clear instructions and solutions. The design is consistent with Slack’s branding, featuring a clean layout and intuitive navigation. The page also includes links to community forums and additional resources, offering users a comprehensive support experience.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and videos are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Slack also offers a contact option for users seeking personalized assistance. The integration of community forums allows users to connect and share insights, fostering a collaborative support environment. Additionally, Slack provides links to webinars and tutorials, offering users opportunities for further learning.
Why Inspiration:
Slack’s FAQ design is a model of organization and clarity, providing users with easy access to the information they need.
Click to check: Slack Help Center
5. Zendesk Help and Resources
Zendesk’s Help Center offers a comprehensive support hub for users seeking assistance with the platform. The FAQ page is structured around key topics such as "Getting Started," "Account Settings," "Billing," and "Troubleshooting," allowing users to find relevant information quickly. Each article is detailed and well-organized, providing step-by-step instructions and solutions. The design is clean and professional, aligning with Zendesk’s brand identity. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features:
The web design faq page for Zendesk features a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual aids like screenshots and videos are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Zendesk also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspiration:
Zendesk’s FAQ design exemplifies professionalism and user-centric organization, making it an excellent model for other platforms aiming to provide comprehensive support resources.
Click to check: Zendesk Help Center
6. Apple Support
Apple's Support page offers a easy and user-friendly experience with the brand's commitment to simplicity and elegance. The FAQ section is neatly organized, allowing users to easily navigate through various topics such as "iPhone," "Mac," "Apple ID," and "Apple Music." Each category provides concise answers to common questions, ensuring users can quickly find the information they need. Design is a minimalist aesthetic, clean lines, ample white space, and intuitive navigation.
Features: Apple's Support FAQ page boasts a powerful search function and specific information. Articles are categorized into relevant sections, each containing detailed answers to common queries. Visual aids, including images and videos, are incorporated to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Additionally, users can access support options, schedule repairs, and contact Apple Support directly from the FAQ page with a collaborative support environment.
Why Inspiration:
Apple's FAQ design exemplifies clarity, efficiency, and quick access to the information they need in a visually appealing format.
Click to check: Apple Support
7. Airtable Help Center
Airtable's Help Center provides a comprehensive resource for users looking for assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Airtable's brand aesthetics.
Features:
Airtable's FAQ page features a prominent search bar at the top that allows users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Airtable also provides links to community forums and additional resources, fostering a collaborative support environment. They also have a feedback system that allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Airtable's FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Airtable Help Center
8. Mailchimp
Mailchimp's Help Center offers a vibrant and engaging experience, aligning with the brand's creative and user-friendly ethos. The FAQ page is organized into categories such as "Getting Started," "Campaigns," "Audience," and "Reports," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visual aids like images and videos to enhance understanding. The design is consistent with Mailchimp's playful and colorful branding, featuring bold typography and intuitive navigation.
Features: The FAQ page includes a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images, videos, and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Mailchimp also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Mailchimp's FAQ design combines functionality with personality, offering users an engaging and informative support experience.
Click to check: Mailchimp Help Center
9. Trello Support
Trello's Help Center provides a straightforward and user-friendly experience, reflecting the platform's focus on simplicity and organization. The FAQ page is organized into categories such as "Getting Started," "Boards," "Cards," and "Power-Ups," allowing users to easily find relevant information. Each article is concise and to the point, offering clear instructions and solutions. The design is clean and intuitive, ensuring users can navigate the support resources effortlessly.
Features: Trello's FAQ page features a search bar for quick access to specific topics. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Trello also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspirational:
Trello's FAQ design exemplifies clarity and efficiency, providing users with quick access to the information they need in a straightforward format.
Click to check: Trello Help Center
10. Duolingo
Duolingo's Help Center offers a playful and engaging experience, reflecting the platform's gamified approach to language learning. The FAQ page is organized into categories such as "Account," "Languages," "Subscriptions," and "Technical Issues," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visuals to enhance understanding. The design is consistent with Duolingo's vibrant and friendly branding, featuring bold colors and intuitive navigation.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Duolingo also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Duolingo's FAQ design combines functionality with fun, offering users an engaging and informative support experience.
Click to check: Duolingo Help Center
11. Spotify
Spotify’s Help Center offers an organized and user-friendly interface, providing users with the information they need to manage their accounts and troubleshoot issues. The FAQ page is divided into topics such as "Account," "Subscription," "Playback Issues," and "Billing," helping users find answers quickly. Each section features concise and clear instructions, designed to resolve common issues. The layout is clean and visually appealing, consistent with Spotify’s dark and minimal branding, ensuring users can access support effortlessly.
Features: The FAQ page features an intuitive search bar, allowing users to find specific information quickly. Each category is clearly defined, with articles focused on solving specific problems. Helpful visuals, including images and videos, are embedded within the articles. The page is mobile-responsive, ensuring it works seamlessly across devices. In addition, users can access live chat, submit a ticket, and visit community forums for further assistance. Spotify’s user-friendly design ensures customers can troubleshoot and resolve issues independently.
Why Inspiration:
Spotify’s FAQ design is effective and accessible, offering users quick access to solutions while maintaining a clean, modern design.
Click to check: Spotify Help Center
12. Canva
Canva’s Help Center is designed to provide a seamless experience for users seeking assistance with graphic design. The FAQ page is organized into categories such as "Account," "Designing," "Billing," and "Troubleshooting," allowing users to find information easily. Each article is clear and concise, often including helpful visual aids like screenshots and step-by-step guides. The layout is simple and user-friendly, in line with Canva’s vibrant branding and intuitive design tools.
Features: The FAQ page includes a powerful search function to quickly locate specific answers. Articles are organized into clear categories and subcategories, making it easy to browse. Visual aids such as screenshots and GIFs enhance comprehension, while a section for “Popular Topics” allows users to jump to commonly requested information. The page is mobile-responsive, ensuring a smooth experience on all devices. Canva also offers a community forum and the option to contact support for further assistance, making the FAQ page a comprehensive resource for users.
Why Inspirational:
Canva’s FAQ design is both visually appealing and practical, offering a comprehensive support system in an intuitive format.
Click to check: Canva Help Center
13. Netflix
Netflix’s Help Center offers a user-friendly FAQ page designed to assist users with common account and streaming issues. The page is organized into categories such as "Account," "Playback Issues," "Billing," and "Device Support," ensuring users can quickly find relevant information. The design is minimalist and consistent with Netflix’s brand identity, focusing on clarity and simplicity. Users can easily navigate through the topics and find troubleshooting solutions for their problems, from account management to device compatibility.
Features: The FAQ page features a prominent search bar, enabling users to find answers quickly. Each category is organized into detailed articles that are easy to follow. The page includes helpful visuals and links to related content, enhancing user understanding. Netflix also offers the option to contact customer support directly for more complex issues. The FAQ page is mobile-responsive, ensuring users can access support on any device, whether on the go or at home.
Why Inspiration:
Netflix’s FAQ design is clean, concise, and effective, offering users quick solutions to common issues in a visually appealing way.
Click to check: Netflix Help Center
14. Google Workspace
Google Workspace’s Help Center provides a robust support page for users looking to maximize their productivity with Google’s suite of tools. The FAQ page is neatly organized into sections such as "Account Settings," "Apps," "Collaboration," and "Security," allowing users to easily navigate to their desired information. The design is simple and intuitive, consistent with Google’s Material Design principles, ensure troubleshoot and resolve issues.
Features: Google Workspace’s FAQ page includes a search bar at the top, allowing users to quickly find articles. The page is categorized into topics, with each section containing relevant subcategories for more focused answers. Articles often include helpful visuals, such as screenshots or videos, to enhance understanding. Google also integrates support features like live chat and email assistance, providing additional help for more complex issues. The mobile-responsive design ensures that users can access support across all devices.
Why Inspirational:
Google Workspace’s FAQ design is structured, easy to navigate, and mobile-friendly, offering users quick and clear access to troubleshooting resources.
Click to check: Google Workspace Help Center
15. Asana
Asana’s Help Center offers a user-centric FAQ page aimed at helping teams and individuals optimize their project management. The page is divided into sections such as "Getting Started," "Tasks & Projects," "Team Collaboration," and "Integrations," allowing users to quickly find relevant information. Each article is concise, with step-by-step instructions and helpful visual aids to guide users through common tasks. The design is clean, with a focus on usability and accessibility, in line with Asana’s overall branding.
Features: Asana’s FAQ page includes a prominent search bar, making it easy for users to quickly find specific answers. Articles are categorized and sub-categorized into relevant topics, ensuring users can easily navigate through content. Visual aids, such as screenshots and videos, provide additional context and clarity. The mobile-responsive design ensures users can access support on any device. Asana also offers live chat and a community forum, providing users with multiple options for assistance.
Why Inspirational:
Asana’s FAQ design is intuitive and well-organized, offering users a seamless experience in troubleshooting and learning about the platform’s features.
Click to check: Asana Help Center
16. Loom
Loom’s FAQ page provides a straightforward, user-focused experience tailored for its video messaging platform. The page is well-organized, with categories such as "Getting Started," "Video Settings," "Billing," and "Troubleshooting." It offers clear, actionable answers to common queries, with an emphasis on accessibility and simplicity. The design reflects Loom's clean, minimalist style, with easy-to-navigate categories and helpful visual aids, making it user-friendly for both beginners and experienced users.
Features: Loom’s FAQ page is search-driven, enabling users to find specific articles quickly. It is organized into well-defined categories, each containing in-depth, yet concise answers. Visual aids, including screenshots and GIFs, are used to support the explanations. Loom’s FAQ page is mobile-responsive and optimized for ease of use across devices. Additionally, Loom provides access to a community forum, further encouraging user engagement and peer support.
Why Inspiration:
Loom’s FAQ design is clear, concise, and perfectly suited to a video-focused platform, ensuring users can quickly resolve issues and optimize their experience.
Click to check: Loom Help Center
17. Wix
Wix’s Help Center offers a comprehensive FAQ page for users building websites on its platform. The FAQ section is divided into categories like "Getting Started," "Account & Billing," "Design & Editor," and "App Market," ensuring users can easily navigate through topics. Each article is detailed and user-friendly, featuring helpful visuals, video tutorials, and step-by-step instructions. The layout is clean and modern, reflecting the brand’s focus on ease-of-use for both novice and expert web designers.
Features: Wix’s FAQ page is optimized with a search bar to quickly find specific queries. Articles are divided into clear categories, with the option to filter by topic or keywords. Wix integrates video tutorials, images, and live chat for enhanced support. It’s mobile-responsive, providing users with an easy-to-navigate experience on any device. Wix also offers access to community forums for peer-to-peer support and solutions.
Why Inspiration:
Wix’s FAQ page is a well-organized, accessible resource, with the right balance of detailed instructions and visual aids, perfect for guiding users through web design challenges.
Click to check: Wix Help Center
18. Etsy’s Help Center
Etsy’s Help Center FAQ page combines a user-friendly design with a comprehensive database of resources for both buyers and sellers. The FAQ is organized into sections like "Buying on Etsy," "Selling on Etsy," "Account Settings," and "Shipping & Orders." Each article is clearly written and includes step-by-step instructions and helpful images. Etsy’s branding is evident in the design, with soft colors and simple navigation that enhances the overall experience.
Features: Etsy’s FAQ page includes an easy-to-use search function, helping users find specific answers quickly. Topics are organized into buyer- and seller-specific categories, making navigation intuitive. Visual aids, screenshots, and clear links help users follow along. The page is mobile-friendly, allowing users to find answers wherever they are. Etsy also offers access to customer support via email and chat, plus community resources for additional help.
Why Inspiration:
Etsy’s FAQ page is highly effective due to its clear organization and user-friendly design, which helps both buyers and sellers find quick solutions to common questions.
Click to check: Etsy Help Center
19. Coursera
Coursera’s FAQ page provides a detailed and well-structured resource for users engaging with online courses. The FAQ section covers everything from "Account & Payments" to "Technical Issues" and "Courses & Certificates," making it easy for learners to find answers. Each article is clear, with detailed explanations and links to related resources. The page layout is simple yet organized, making it easy for users to navigate through extensive content.
Features: Coursera’s FAQ page is optimized with a search function for quick access to answers. Articles are organized into clear categories, with subtopics that guide users toward specific answers. Visual aids like images and videos help illustrate solutions. The FAQ page is mobile-responsive, ensuring accessibility across devices. Users can also contact support for personalized help and visit the Coursera community forum for peer-driven solutions.
Why Inspiration:
Coursera’s FAQ design is structured and user-centric, providing a thorough yet easy-to-navigate support system for learners at all stages.
Click to check: Coursera Help Center
20. Figma Help Center
Figma’s Help Center FAQ page is designed to assist users with its collaborative design tool. The page is divided into clear sections, such as "Getting Started," "Designing," "Collaboration," and "Account & Billing." Figma’s design philosophy is reflected in the FAQ page, with a clean, minimal layout and simple navigation. Each article is well-structured, often incorporating illustrations and helpful video guides to ensure users can resolve any issues efficiently.
Features: Figma’s FAQ page features an intuitive search bar for fast access to specific topics. Articles are organized into logical categories, and each section is filled with clear, concise instructions. Visual aids like screenshots and videos are included to guide users through various tasks. The page is responsive and mobile-friendly, ensuring a seamless experience on any device. Figma also provides access to a community forum for users to ask questions and share insights.
Why Inspiration:
Figma’s FAQ design is visually appealing and highly functional, offering users a fast, intuitive, and thorough support experience.
Click to check: Figma Help Center
21. Headspace
Headspace’s FAQ page is designed with simplicity and ease of use in mind, aligning with the brand's calming and user-friendly philosophy. It covers topics such as "Account Issues," "Subscription Help," and "App Features." The FAQ page is visually clean, with a layout that focuses on providing users with easy access to the most common questions. The soothing color scheme and clear, concise answers reflect the brand's meditation and mindfulness focus, offering users a stress-free experience.
Features: Headspace’s FAQ page is organized into neatly defined sections that make it easy for users to navigate. There is a prominent search function to help users quickly find specific information. Each article includes simple, step-by-step explanations and helpful visuals, including screenshots and illustrations, mobile-responsive.
Why Inspiration:
Headspace’s FAQ design is perfect for those looking to create a peaceful, intuitive, and calming user experience, with helpful and clear answers.
Click to check: Headspace Help Center
22. Webflow
Webflow’s FAQ page offers a highly visual and interactive experience for users of its web design platform. It features answers to common questions about web development, including "Designing," "Hosting," and "Account & Billing." The page is designed to be visually engaging, aligning with Webflow's focus on creativity and customization. Users can find quick answers and tutorials, as well as explore deeper topics via helpful videos and illustrations.
Features:
Webflow’s FAQ page is highly search-driven, enabling users to find specific answers quickly. Categories are clearly organized, and articles often include interactive elements such as videos, images, and diagrams. Each section is designed with Webflow's design-oriented audience in mind, making it easy to understand complex concepts. The mobile-friendly design ensures a seamless experience, and users can access both live chat and email support for more specific issues.
Why Inspiration:
Webflow’s FAQ design is visually compelling and engaging, perfect for creative professionals looking to solve problems quickly while enjoying an interactive experience.
Click to check: Webflow Help Center
23. Stripe
Stripe’s FAQ page is a developer-first resource, offering detailed, technical support for users of its payment platform. The page covers various topics, including "Integration," "Billing & Pricing," "Account Settings," and "Security." It’s designed to cater to a technical audience, with an emphasis on clarity and depth. Users can access API documentation, technical guides, and real-world use cases that help them implement Stripe effectively into their projects.
Features: Stripe’s FAQ page is well-organized with topics divided into categories for quick access. There is a powerful search function to help users find answers immediately. Each article includes code snippets, API references, and detailed step-by-step instructions useful for developers, technical solutions, and real-world examples.
Why Inspiration:
Stripe’s FAQ page is a great example of how to create technical documentation that’s both thorough and accessible for a developer audience.
Click to check: Stripe Support
24. Squarespace
Squarespace’s FAQ page is a beautifully designed support center that aligns with the platform’s design-focused ethos. It offers helpful answers to a wide range of topics, from "Website Setup" and "Design & Customization" to "Ecommerce." The design is sleek and minimalist, making it easy for users to navigate and find answers quickly. Each section includes clear, well-organized answers, supported by visuals and step-by-step guides.
Features: Squarespace’s FAQ page is highly organized, with content divided into clear categories. The search function allows users to quickly locate the answers they need, while each article includes helpful images, videos, and step-by-step tutorials. The page is mobile-friendly, ensuring users can access support on any device. Squarespace also offers live chat and email support for more complex issues.
Why Inspiration:
Squarespace’s FAQ page is a perfect example of how to marry great design with user-friendly functionality, providing a smooth experience for its creative and non-technical audience.
Click to check: Squarespace Help Center
25. Uber
Uber’s FAQ page is user-centric and designed to address the specific needs of both riders and drivers. It is divided into clear sections for "Riders," "Drivers," and "Merchants," making it easy for users to find answers based on their profile. Each section offers detailed solutions to common issues, such as payments, app functionality, and safety. The layout is intuitive, with easy-to-navigate categories and a streamlined interface.
Features: Uber’s FAQ page is divided into topic-based sections for riders, drivers, and merchants, allowing users to quickly find relevant information. The search bar makes it easy to locate specific answers, and each article is clear and concise. The page includes helpful links to related resources, such as support articles and community forums. It is mobile-responsive, ensuring users can get help on the go.
Why Inspiration:
Uber’s FAQ design is efficient, helping users resolve issues quickly by providing highly organized, targeted information based on user type.
Click to check: Uber Help Center
26. Amazon Help & Customer Service
Amazon’s FAQ page is a comprehensive support hub that offers detailed answers to a wide variety of customer queries. The page is organized into sections such as "Your Orders," "Shipping & Delivery," "Payments & Refunds," and more. Amazon’s FAQ is designed to be quick to navigate, providing clear instructions and troubleshooting steps for common issues faced by buyers and sellers alike.
Features: Amazon’s FAQ page offers a search function with useful categories, making it easy to navigate. Each article contains clear instructions, and the layout is optimized for both desktop and mobile use. Amazon also provides personalized support links for account-related issues, and AI-powered suggestions help users find relevant answers based on their previous activity.
Why Inspiration:
Amazon’s FAQ design is practical and effective, providing customers with quick and easy access to help, making it ideal for an ecommerce platform with a massive user base.
Click to check: Amazon Help & Customer Service
27. Miro
Miro’s FAQ page is an excellent resource for users of its collaborative online whiteboard tool. It offers detailed answers to common questions about setting up boards, using templates, and managing team collaborations. The layout is simple and organized, with categories like "Getting Started," "Account & Billing," and "Troubleshooting." Visual aids and illustrations are integrated into the articles to make them more engaging and easier to follow.
Features: Miro’s FAQ page includes a robust search function, divided into categories, and articles often feature helpful images, GIFs, and video tutorials to illustrate solutions. This page is mobile-responsive for all devices. Miro also provides links to its community forum and email support for more in-depth help.
Why Inspiration
Miro’s FAQ page is highly visual and interactive, making it easy for users to resolve issues while reflecting the collaborative nature of the tool.
Click to check: Miro Help Center
Best Practices for FAQ Web Design
Designing an FAQ page is listing questions and answers to inform, engage, and support visitors at every stage of their journey. Whether you’re a SaaS brand, eCommerce platform, or service provider, here are the top industry-backed best practices for effective faq web page designs to follow:
Use Accordions or Toggle Elements for Cleaner UX
For an FAQ page, a clutter-free interface goes a long way in improving readability and user experience. By implementing accordion-style dropdowns or toggle panels, you allow users to browse through questions without being overwhelmed by long blocks of text. This interactive approach saves space, speeds up scanning, and makes the FAQ section look modern and professional.
Include a Search Bar to Help Users Find Answers Fast
Users don’t want to scroll and scroll more to find what they’re looking for. Adding a real-time search bar with autocomplete suggestions ensures that they can immediately locate the information they need. Bonus points if your search is intelligent, meaning it pulls in results from both FAQ entries and your broader knowledge base. A powerful search tool reduces frustration and increases satisfaction.
Group Questions by Category for Easier Scanning
When FAQs are grouped under clear categories like “Billing,” “Technical Support,” or “Getting Started,” it reduces cognitive load for users. They know exactly where to look based on their intent. This structure also improves SEO, as categorized headings make it easier for search engines to crawl and understand your page hierarchy.
Keep Answers Concise and Helpful
Every answer should look clear with minimal words. Avoid jargon unless your audience is technical, and don’t overload a response with unnecessary fluff. If a topic requires more depth, link out to a relevant blog post, help article, or tutorial. Brevity, accuracy, and utility should guide your content.
Use Visuals, Icons, or Videos When It Helps Clarity
Not all users learn by reading; some are visual learners. Adding step-by-step screenshots, iconography, explainer videos, or even GIFs can dramatically improve comprehension, especially for complex tasks. Visuals reduce ambiguity and make your support content more engaging and accessible.
Maintain a Friendly, Brand-Aligned Tone
Tone matters, even in FAQs. Whether your brand is fun and informal or professional and precise, ensure your tone reflects your voice. A well-written FAQ web page that uses natural, human-friendly language builds trust and creates a smoother support experience. Avoid robotic, overly formal answers and instead aim for empathy and helpfulness.
Conclusion: Build Smarter, User-Centric FAQ Pages
Your FAQ page is a support page, it’s a reflection of your brand’s commitment to clarity, trust, and user experience. As we’ve seen across these 25+ top-performing FAQ web page designs, the best pages combine intuitive structure, dynamic visuals, and purposeful content to guide users efficiently.
Take time to structure your FAQs around real user needs for a tech startup, eCommerce platform, SaaS provider, or creative brand. Drawing inspiration from these real-world examples can help create an FAQ section that answers more than just questions; it builds confidence. Use interactive design patterns, maintain your tone of voice, and constantly update content that can reduce support load, increase conversions, and improve overall site usability.
Ready to design a smarter FAQ? Let these industry leaders be your blueprint.
An FAQ (Frequently Asked Questions) page is the most powerful tool on your website for answering questions, improving user experience, reducing bounce rates, and boosting SEO. A well-designed FAQ page can guide users toward conversions, resolve objections, and create trust in your brand.
In this post, we’ve collected the top 25+ effective FAQ web page designs inspirations from real websites to show how smart design meets clarity, interactivity, and branding. No matter you're working on an eCommerce store, SaaS website, portfolio, or agency site, these examples will spark ideas for your own FAQ page design.
Why a Well-Designed FAQ Page Matters
Let’s explore how different brands are excelling at FAQ web design:
Improves site navigation and user flow
Reduces customer support queries
Boosts SEO with long-tail keywords
Builds trust and transparency
Keeps visitors engaged and informed
Top 25+ FAQ Web Page Design Inspirations
1. Dropbox Help Center
Dropbox’s Help Center offers a clean and intuitive design, providing users with easy access to a wealth of information. The page is organized into clear categories such as "Using Dropbox," "Account," "Apps and Integrations," and "Products," allowing users to quickly find relevant articles. Popular topics are highlighted for immediate access, and a prominent search bar enhances usability. Design is consistent with Dropbox’s brand identity, featuring a simple color scheme and straightforward navigation. This structure ensures that users can efficiently locate solutions to their queries without unnecessary complexity.
Features: The FAQ page boasts a well-organized layout with categorized topics, making it easy for users to navigate. A powerful search function enables quick access to specific information. Each article is concise and informative, often accompanied by visual aids like screenshots or videos to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices.
Why Inspiration:
Dropbox’s FAQ page design exemplifies clarity and user-friendliness, making it an excellent model for other digital platforms aiming to provide efficient self-service support.
Click to check: Dropbox Help Center
2. Shopify
Shopify’s Help Center is designed to assist merchants in managing their online stores effectively. This FAQ page is structured around key topics such as "Store Setup," "Orders," "Products," and "Payments," allowing users to find relevant information quickly. Each section contains detailed articles addressing common questions and step-by-step guidance. Shopify's FAQ page design is clean and professional, with a consistent color palette that aligns with Shopify’s branding.
Features: Shopify’s FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and icons are used to enhance comprehension and break up text. Internal linking directs users to related articles, providing a comprehensive support experience. The page also features a contact option for users seeking personalized assistance. Additionally, Shopify offers a Help Center app that integrates with the platform, allowing merchants to manage FAQs, live chat, and helpdesk functionalities seamlessly.
Why Inspiration:
Shopify’s FAQ design is a prime example of how to structure support content effectively, offering merchants a seamless and informative experience.
Click to check: Shopify Help Center
3. Notion Help, Guide & Docs
Notion’s Help Center serves as a comprehensive resource for users seeking assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Notion’s brand aesthetics. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features: Notion help, guide & docs web design faq page features a prominent search bar at the top, allowing users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Notion also provides links to community forums and additional resources, fostering a collaborative support environment and a feedback system that helps to improve the quality of the content.
Why Inspiration:
Notion’s FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Notion Help Center
4. Slack Help & Tips
Slack’s Help Center is designed to assist users in navigating the platform’s features and resolving issues. The FAQ page is organized into categories such as "Getting Started," "Messaging," "Channels," and "Integrations," allowing users to find relevant information quickly. Each article is concise and informative, providing clear instructions and solutions. The design is consistent with Slack’s branding, featuring a clean layout and intuitive navigation. The page also includes links to community forums and additional resources, offering users a comprehensive support experience.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and videos are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Slack also offers a contact option for users seeking personalized assistance. The integration of community forums allows users to connect and share insights, fostering a collaborative support environment. Additionally, Slack provides links to webinars and tutorials, offering users opportunities for further learning.
Why Inspiration:
Slack’s FAQ design is a model of organization and clarity, providing users with easy access to the information they need.
Click to check: Slack Help Center
5. Zendesk Help and Resources
Zendesk’s Help Center offers a comprehensive support hub for users seeking assistance with the platform. The FAQ page is structured around key topics such as "Getting Started," "Account Settings," "Billing," and "Troubleshooting," allowing users to find relevant information quickly. Each article is detailed and well-organized, providing step-by-step instructions and solutions. The design is clean and professional, aligning with Zendesk’s brand identity. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features:
The web design faq page for Zendesk features a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual aids like screenshots and videos are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Zendesk also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspiration:
Zendesk’s FAQ design exemplifies professionalism and user-centric organization, making it an excellent model for other platforms aiming to provide comprehensive support resources.
Click to check: Zendesk Help Center
6. Apple Support
Apple's Support page offers a easy and user-friendly experience with the brand's commitment to simplicity and elegance. The FAQ section is neatly organized, allowing users to easily navigate through various topics such as "iPhone," "Mac," "Apple ID," and "Apple Music." Each category provides concise answers to common questions, ensuring users can quickly find the information they need. Design is a minimalist aesthetic, clean lines, ample white space, and intuitive navigation.
Features: Apple's Support FAQ page boasts a powerful search function and specific information. Articles are categorized into relevant sections, each containing detailed answers to common queries. Visual aids, including images and videos, are incorporated to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Additionally, users can access support options, schedule repairs, and contact Apple Support directly from the FAQ page with a collaborative support environment.
Why Inspiration:
Apple's FAQ design exemplifies clarity, efficiency, and quick access to the information they need in a visually appealing format.
Click to check: Apple Support
7. Airtable Help Center
Airtable's Help Center provides a comprehensive resource for users looking for assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Airtable's brand aesthetics.
Features:
Airtable's FAQ page features a prominent search bar at the top that allows users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Airtable also provides links to community forums and additional resources, fostering a collaborative support environment. They also have a feedback system that allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Airtable's FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Airtable Help Center
8. Mailchimp
Mailchimp's Help Center offers a vibrant and engaging experience, aligning with the brand's creative and user-friendly ethos. The FAQ page is organized into categories such as "Getting Started," "Campaigns," "Audience," and "Reports," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visual aids like images and videos to enhance understanding. The design is consistent with Mailchimp's playful and colorful branding, featuring bold typography and intuitive navigation.
Features: The FAQ page includes a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images, videos, and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Mailchimp also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Mailchimp's FAQ design combines functionality with personality, offering users an engaging and informative support experience.
Click to check: Mailchimp Help Center
9. Trello Support
Trello's Help Center provides a straightforward and user-friendly experience, reflecting the platform's focus on simplicity and organization. The FAQ page is organized into categories such as "Getting Started," "Boards," "Cards," and "Power-Ups," allowing users to easily find relevant information. Each article is concise and to the point, offering clear instructions and solutions. The design is clean and intuitive, ensuring users can navigate the support resources effortlessly.
Features: Trello's FAQ page features a search bar for quick access to specific topics. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Trello also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspirational:
Trello's FAQ design exemplifies clarity and efficiency, providing users with quick access to the information they need in a straightforward format.
Click to check: Trello Help Center
10. Duolingo
Duolingo's Help Center offers a playful and engaging experience, reflecting the platform's gamified approach to language learning. The FAQ page is organized into categories such as "Account," "Languages," "Subscriptions," and "Technical Issues," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visuals to enhance understanding. The design is consistent with Duolingo's vibrant and friendly branding, featuring bold colors and intuitive navigation.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Duolingo also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Duolingo's FAQ design combines functionality with fun, offering users an engaging and informative support experience.
Click to check: Duolingo Help Center
11. Spotify
Spotify’s Help Center offers an organized and user-friendly interface, providing users with the information they need to manage their accounts and troubleshoot issues. The FAQ page is divided into topics such as "Account," "Subscription," "Playback Issues," and "Billing," helping users find answers quickly. Each section features concise and clear instructions, designed to resolve common issues. The layout is clean and visually appealing, consistent with Spotify’s dark and minimal branding, ensuring users can access support effortlessly.
Features: The FAQ page features an intuitive search bar, allowing users to find specific information quickly. Each category is clearly defined, with articles focused on solving specific problems. Helpful visuals, including images and videos, are embedded within the articles. The page is mobile-responsive, ensuring it works seamlessly across devices. In addition, users can access live chat, submit a ticket, and visit community forums for further assistance. Spotify’s user-friendly design ensures customers can troubleshoot and resolve issues independently.
Why Inspiration:
Spotify’s FAQ design is effective and accessible, offering users quick access to solutions while maintaining a clean, modern design.
Click to check: Spotify Help Center
12. Canva
Canva’s Help Center is designed to provide a seamless experience for users seeking assistance with graphic design. The FAQ page is organized into categories such as "Account," "Designing," "Billing," and "Troubleshooting," allowing users to find information easily. Each article is clear and concise, often including helpful visual aids like screenshots and step-by-step guides. The layout is simple and user-friendly, in line with Canva’s vibrant branding and intuitive design tools.
Features: The FAQ page includes a powerful search function to quickly locate specific answers. Articles are organized into clear categories and subcategories, making it easy to browse. Visual aids such as screenshots and GIFs enhance comprehension, while a section for “Popular Topics” allows users to jump to commonly requested information. The page is mobile-responsive, ensuring a smooth experience on all devices. Canva also offers a community forum and the option to contact support for further assistance, making the FAQ page a comprehensive resource for users.
Why Inspirational:
Canva’s FAQ design is both visually appealing and practical, offering a comprehensive support system in an intuitive format.
Click to check: Canva Help Center
13. Netflix
Netflix’s Help Center offers a user-friendly FAQ page designed to assist users with common account and streaming issues. The page is organized into categories such as "Account," "Playback Issues," "Billing," and "Device Support," ensuring users can quickly find relevant information. The design is minimalist and consistent with Netflix’s brand identity, focusing on clarity and simplicity. Users can easily navigate through the topics and find troubleshooting solutions for their problems, from account management to device compatibility.
Features: The FAQ page features a prominent search bar, enabling users to find answers quickly. Each category is organized into detailed articles that are easy to follow. The page includes helpful visuals and links to related content, enhancing user understanding. Netflix also offers the option to contact customer support directly for more complex issues. The FAQ page is mobile-responsive, ensuring users can access support on any device, whether on the go or at home.
Why Inspiration:
Netflix’s FAQ design is clean, concise, and effective, offering users quick solutions to common issues in a visually appealing way.
Click to check: Netflix Help Center
14. Google Workspace
Google Workspace’s Help Center provides a robust support page for users looking to maximize their productivity with Google’s suite of tools. The FAQ page is neatly organized into sections such as "Account Settings," "Apps," "Collaboration," and "Security," allowing users to easily navigate to their desired information. The design is simple and intuitive, consistent with Google’s Material Design principles, ensure troubleshoot and resolve issues.
Features: Google Workspace’s FAQ page includes a search bar at the top, allowing users to quickly find articles. The page is categorized into topics, with each section containing relevant subcategories for more focused answers. Articles often include helpful visuals, such as screenshots or videos, to enhance understanding. Google also integrates support features like live chat and email assistance, providing additional help for more complex issues. The mobile-responsive design ensures that users can access support across all devices.
Why Inspirational:
Google Workspace’s FAQ design is structured, easy to navigate, and mobile-friendly, offering users quick and clear access to troubleshooting resources.
Click to check: Google Workspace Help Center
15. Asana
Asana’s Help Center offers a user-centric FAQ page aimed at helping teams and individuals optimize their project management. The page is divided into sections such as "Getting Started," "Tasks & Projects," "Team Collaboration," and "Integrations," allowing users to quickly find relevant information. Each article is concise, with step-by-step instructions and helpful visual aids to guide users through common tasks. The design is clean, with a focus on usability and accessibility, in line with Asana’s overall branding.
Features: Asana’s FAQ page includes a prominent search bar, making it easy for users to quickly find specific answers. Articles are categorized and sub-categorized into relevant topics, ensuring users can easily navigate through content. Visual aids, such as screenshots and videos, provide additional context and clarity. The mobile-responsive design ensures users can access support on any device. Asana also offers live chat and a community forum, providing users with multiple options for assistance.
Why Inspirational:
Asana’s FAQ design is intuitive and well-organized, offering users a seamless experience in troubleshooting and learning about the platform’s features.
Click to check: Asana Help Center
16. Loom
Loom’s FAQ page provides a straightforward, user-focused experience tailored for its video messaging platform. The page is well-organized, with categories such as "Getting Started," "Video Settings," "Billing," and "Troubleshooting." It offers clear, actionable answers to common queries, with an emphasis on accessibility and simplicity. The design reflects Loom's clean, minimalist style, with easy-to-navigate categories and helpful visual aids, making it user-friendly for both beginners and experienced users.
Features: Loom’s FAQ page is search-driven, enabling users to find specific articles quickly. It is organized into well-defined categories, each containing in-depth, yet concise answers. Visual aids, including screenshots and GIFs, are used to support the explanations. Loom’s FAQ page is mobile-responsive and optimized for ease of use across devices. Additionally, Loom provides access to a community forum, further encouraging user engagement and peer support.
Why Inspiration:
Loom’s FAQ design is clear, concise, and perfectly suited to a video-focused platform, ensuring users can quickly resolve issues and optimize their experience.
Click to check: Loom Help Center
17. Wix
Wix’s Help Center offers a comprehensive FAQ page for users building websites on its platform. The FAQ section is divided into categories like "Getting Started," "Account & Billing," "Design & Editor," and "App Market," ensuring users can easily navigate through topics. Each article is detailed and user-friendly, featuring helpful visuals, video tutorials, and step-by-step instructions. The layout is clean and modern, reflecting the brand’s focus on ease-of-use for both novice and expert web designers.
Features: Wix’s FAQ page is optimized with a search bar to quickly find specific queries. Articles are divided into clear categories, with the option to filter by topic or keywords. Wix integrates video tutorials, images, and live chat for enhanced support. It’s mobile-responsive, providing users with an easy-to-navigate experience on any device. Wix also offers access to community forums for peer-to-peer support and solutions.
Why Inspiration:
Wix’s FAQ page is a well-organized, accessible resource, with the right balance of detailed instructions and visual aids, perfect for guiding users through web design challenges.
Click to check: Wix Help Center
18. Etsy’s Help Center
Etsy’s Help Center FAQ page combines a user-friendly design with a comprehensive database of resources for both buyers and sellers. The FAQ is organized into sections like "Buying on Etsy," "Selling on Etsy," "Account Settings," and "Shipping & Orders." Each article is clearly written and includes step-by-step instructions and helpful images. Etsy’s branding is evident in the design, with soft colors and simple navigation that enhances the overall experience.
Features: Etsy’s FAQ page includes an easy-to-use search function, helping users find specific answers quickly. Topics are organized into buyer- and seller-specific categories, making navigation intuitive. Visual aids, screenshots, and clear links help users follow along. The page is mobile-friendly, allowing users to find answers wherever they are. Etsy also offers access to customer support via email and chat, plus community resources for additional help.
Why Inspiration:
Etsy’s FAQ page is highly effective due to its clear organization and user-friendly design, which helps both buyers and sellers find quick solutions to common questions.
Click to check: Etsy Help Center
19. Coursera
Coursera’s FAQ page provides a detailed and well-structured resource for users engaging with online courses. The FAQ section covers everything from "Account & Payments" to "Technical Issues" and "Courses & Certificates," making it easy for learners to find answers. Each article is clear, with detailed explanations and links to related resources. The page layout is simple yet organized, making it easy for users to navigate through extensive content.
Features: Coursera’s FAQ page is optimized with a search function for quick access to answers. Articles are organized into clear categories, with subtopics that guide users toward specific answers. Visual aids like images and videos help illustrate solutions. The FAQ page is mobile-responsive, ensuring accessibility across devices. Users can also contact support for personalized help and visit the Coursera community forum for peer-driven solutions.
Why Inspiration:
Coursera’s FAQ design is structured and user-centric, providing a thorough yet easy-to-navigate support system for learners at all stages.
Click to check: Coursera Help Center
20. Figma Help Center
Figma’s Help Center FAQ page is designed to assist users with its collaborative design tool. The page is divided into clear sections, such as "Getting Started," "Designing," "Collaboration," and "Account & Billing." Figma’s design philosophy is reflected in the FAQ page, with a clean, minimal layout and simple navigation. Each article is well-structured, often incorporating illustrations and helpful video guides to ensure users can resolve any issues efficiently.
Features: Figma’s FAQ page features an intuitive search bar for fast access to specific topics. Articles are organized into logical categories, and each section is filled with clear, concise instructions. Visual aids like screenshots and videos are included to guide users through various tasks. The page is responsive and mobile-friendly, ensuring a seamless experience on any device. Figma also provides access to a community forum for users to ask questions and share insights.
Why Inspiration:
Figma’s FAQ design is visually appealing and highly functional, offering users a fast, intuitive, and thorough support experience.
Click to check: Figma Help Center
21. Headspace
Headspace’s FAQ page is designed with simplicity and ease of use in mind, aligning with the brand's calming and user-friendly philosophy. It covers topics such as "Account Issues," "Subscription Help," and "App Features." The FAQ page is visually clean, with a layout that focuses on providing users with easy access to the most common questions. The soothing color scheme and clear, concise answers reflect the brand's meditation and mindfulness focus, offering users a stress-free experience.
Features: Headspace’s FAQ page is organized into neatly defined sections that make it easy for users to navigate. There is a prominent search function to help users quickly find specific information. Each article includes simple, step-by-step explanations and helpful visuals, including screenshots and illustrations, mobile-responsive.
Why Inspiration:
Headspace’s FAQ design is perfect for those looking to create a peaceful, intuitive, and calming user experience, with helpful and clear answers.
Click to check: Headspace Help Center
22. Webflow
Webflow’s FAQ page offers a highly visual and interactive experience for users of its web design platform. It features answers to common questions about web development, including "Designing," "Hosting," and "Account & Billing." The page is designed to be visually engaging, aligning with Webflow's focus on creativity and customization. Users can find quick answers and tutorials, as well as explore deeper topics via helpful videos and illustrations.
Features:
Webflow’s FAQ page is highly search-driven, enabling users to find specific answers quickly. Categories are clearly organized, and articles often include interactive elements such as videos, images, and diagrams. Each section is designed with Webflow's design-oriented audience in mind, making it easy to understand complex concepts. The mobile-friendly design ensures a seamless experience, and users can access both live chat and email support for more specific issues.
Why Inspiration:
Webflow’s FAQ design is visually compelling and engaging, perfect for creative professionals looking to solve problems quickly while enjoying an interactive experience.
Click to check: Webflow Help Center
23. Stripe
Stripe’s FAQ page is a developer-first resource, offering detailed, technical support for users of its payment platform. The page covers various topics, including "Integration," "Billing & Pricing," "Account Settings," and "Security." It’s designed to cater to a technical audience, with an emphasis on clarity and depth. Users can access API documentation, technical guides, and real-world use cases that help them implement Stripe effectively into their projects.
Features: Stripe’s FAQ page is well-organized with topics divided into categories for quick access. There is a powerful search function to help users find answers immediately. Each article includes code snippets, API references, and detailed step-by-step instructions useful for developers, technical solutions, and real-world examples.
Why Inspiration:
Stripe’s FAQ page is a great example of how to create technical documentation that’s both thorough and accessible for a developer audience.
Click to check: Stripe Support
24. Squarespace
Squarespace’s FAQ page is a beautifully designed support center that aligns with the platform’s design-focused ethos. It offers helpful answers to a wide range of topics, from "Website Setup" and "Design & Customization" to "Ecommerce." The design is sleek and minimalist, making it easy for users to navigate and find answers quickly. Each section includes clear, well-organized answers, supported by visuals and step-by-step guides.
Features: Squarespace’s FAQ page is highly organized, with content divided into clear categories. The search function allows users to quickly locate the answers they need, while each article includes helpful images, videos, and step-by-step tutorials. The page is mobile-friendly, ensuring users can access support on any device. Squarespace also offers live chat and email support for more complex issues.
Why Inspiration:
Squarespace’s FAQ page is a perfect example of how to marry great design with user-friendly functionality, providing a smooth experience for its creative and non-technical audience.
Click to check: Squarespace Help Center
25. Uber
Uber’s FAQ page is user-centric and designed to address the specific needs of both riders and drivers. It is divided into clear sections for "Riders," "Drivers," and "Merchants," making it easy for users to find answers based on their profile. Each section offers detailed solutions to common issues, such as payments, app functionality, and safety. The layout is intuitive, with easy-to-navigate categories and a streamlined interface.
Features: Uber’s FAQ page is divided into topic-based sections for riders, drivers, and merchants, allowing users to quickly find relevant information. The search bar makes it easy to locate specific answers, and each article is clear and concise. The page includes helpful links to related resources, such as support articles and community forums. It is mobile-responsive, ensuring users can get help on the go.
Why Inspiration:
Uber’s FAQ design is efficient, helping users resolve issues quickly by providing highly organized, targeted information based on user type.
Click to check: Uber Help Center
26. Amazon Help & Customer Service
Amazon’s FAQ page is a comprehensive support hub that offers detailed answers to a wide variety of customer queries. The page is organized into sections such as "Your Orders," "Shipping & Delivery," "Payments & Refunds," and more. Amazon’s FAQ is designed to be quick to navigate, providing clear instructions and troubleshooting steps for common issues faced by buyers and sellers alike.
Features: Amazon’s FAQ page offers a search function with useful categories, making it easy to navigate. Each article contains clear instructions, and the layout is optimized for both desktop and mobile use. Amazon also provides personalized support links for account-related issues, and AI-powered suggestions help users find relevant answers based on their previous activity.
Why Inspiration:
Amazon’s FAQ design is practical and effective, providing customers with quick and easy access to help, making it ideal for an ecommerce platform with a massive user base.
Click to check: Amazon Help & Customer Service
27. Miro
Miro’s FAQ page is an excellent resource for users of its collaborative online whiteboard tool. It offers detailed answers to common questions about setting up boards, using templates, and managing team collaborations. The layout is simple and organized, with categories like "Getting Started," "Account & Billing," and "Troubleshooting." Visual aids and illustrations are integrated into the articles to make them more engaging and easier to follow.
Features: Miro’s FAQ page includes a robust search function, divided into categories, and articles often feature helpful images, GIFs, and video tutorials to illustrate solutions. This page is mobile-responsive for all devices. Miro also provides links to its community forum and email support for more in-depth help.
Why Inspiration
Miro’s FAQ page is highly visual and interactive, making it easy for users to resolve issues while reflecting the collaborative nature of the tool.
Click to check: Miro Help Center
Best Practices for FAQ Web Design
Designing an FAQ page is listing questions and answers to inform, engage, and support visitors at every stage of their journey. Whether you’re a SaaS brand, eCommerce platform, or service provider, here are the top industry-backed best practices for effective faq web page designs to follow:
Use Accordions or Toggle Elements for Cleaner UX
For an FAQ page, a clutter-free interface goes a long way in improving readability and user experience. By implementing accordion-style dropdowns or toggle panels, you allow users to browse through questions without being overwhelmed by long blocks of text. This interactive approach saves space, speeds up scanning, and makes the FAQ section look modern and professional.
Include a Search Bar to Help Users Find Answers Fast
Users don’t want to scroll and scroll more to find what they’re looking for. Adding a real-time search bar with autocomplete suggestions ensures that they can immediately locate the information they need. Bonus points if your search is intelligent, meaning it pulls in results from both FAQ entries and your broader knowledge base. A powerful search tool reduces frustration and increases satisfaction.
Group Questions by Category for Easier Scanning
When FAQs are grouped under clear categories like “Billing,” “Technical Support,” or “Getting Started,” it reduces cognitive load for users. They know exactly where to look based on their intent. This structure also improves SEO, as categorized headings make it easier for search engines to crawl and understand your page hierarchy.
Keep Answers Concise and Helpful
Every answer should look clear with minimal words. Avoid jargon unless your audience is technical, and don’t overload a response with unnecessary fluff. If a topic requires more depth, link out to a relevant blog post, help article, or tutorial. Brevity, accuracy, and utility should guide your content.
Use Visuals, Icons, or Videos When It Helps Clarity
Not all users learn by reading; some are visual learners. Adding step-by-step screenshots, iconography, explainer videos, or even GIFs can dramatically improve comprehension, especially for complex tasks. Visuals reduce ambiguity and make your support content more engaging and accessible.
Maintain a Friendly, Brand-Aligned Tone
Tone matters, even in FAQs. Whether your brand is fun and informal or professional and precise, ensure your tone reflects your voice. A well-written FAQ web page that uses natural, human-friendly language builds trust and creates a smoother support experience. Avoid robotic, overly formal answers and instead aim for empathy and helpfulness.
Conclusion: Build Smarter, User-Centric FAQ Pages
Your FAQ page is a support page, it’s a reflection of your brand’s commitment to clarity, trust, and user experience. As we’ve seen across these 25+ top-performing FAQ web page designs, the best pages combine intuitive structure, dynamic visuals, and purposeful content to guide users efficiently.
Take time to structure your FAQs around real user needs for a tech startup, eCommerce platform, SaaS provider, or creative brand. Drawing inspiration from these real-world examples can help create an FAQ section that answers more than just questions; it builds confidence. Use interactive design patterns, maintain your tone of voice, and constantly update content that can reduce support load, increase conversions, and improve overall site usability.
Ready to design a smarter FAQ? Let these industry leaders be your blueprint.
An FAQ (Frequently Asked Questions) page is the most powerful tool on your website for answering questions, improving user experience, reducing bounce rates, and boosting SEO. A well-designed FAQ page can guide users toward conversions, resolve objections, and create trust in your brand.
In this post, we’ve collected the top 25+ effective FAQ web page designs inspirations from real websites to show how smart design meets clarity, interactivity, and branding. No matter you're working on an eCommerce store, SaaS website, portfolio, or agency site, these examples will spark ideas for your own FAQ page design.
Why a Well-Designed FAQ Page Matters
Let’s explore how different brands are excelling at FAQ web design:
Improves site navigation and user flow
Reduces customer support queries
Boosts SEO with long-tail keywords
Builds trust and transparency
Keeps visitors engaged and informed
Top 25+ FAQ Web Page Design Inspirations
1. Dropbox Help Center
Dropbox’s Help Center offers a clean and intuitive design, providing users with easy access to a wealth of information. The page is organized into clear categories such as "Using Dropbox," "Account," "Apps and Integrations," and "Products," allowing users to quickly find relevant articles. Popular topics are highlighted for immediate access, and a prominent search bar enhances usability. Design is consistent with Dropbox’s brand identity, featuring a simple color scheme and straightforward navigation. This structure ensures that users can efficiently locate solutions to their queries without unnecessary complexity.
Features: The FAQ page boasts a well-organized layout with categorized topics, making it easy for users to navigate. A powerful search function enables quick access to specific information. Each article is concise and informative, often accompanied by visual aids like screenshots or videos to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices.
Why Inspiration:
Dropbox’s FAQ page design exemplifies clarity and user-friendliness, making it an excellent model for other digital platforms aiming to provide efficient self-service support.
Click to check: Dropbox Help Center
2. Shopify
Shopify’s Help Center is designed to assist merchants in managing their online stores effectively. This FAQ page is structured around key topics such as "Store Setup," "Orders," "Products," and "Payments," allowing users to find relevant information quickly. Each section contains detailed articles addressing common questions and step-by-step guidance. Shopify's FAQ page design is clean and professional, with a consistent color palette that aligns with Shopify’s branding.
Features: Shopify’s FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and icons are used to enhance comprehension and break up text. Internal linking directs users to related articles, providing a comprehensive support experience. The page also features a contact option for users seeking personalized assistance. Additionally, Shopify offers a Help Center app that integrates with the platform, allowing merchants to manage FAQs, live chat, and helpdesk functionalities seamlessly.
Why Inspiration:
Shopify’s FAQ design is a prime example of how to structure support content effectively, offering merchants a seamless and informative experience.
Click to check: Shopify Help Center
3. Notion Help, Guide & Docs
Notion’s Help Center serves as a comprehensive resource for users seeking assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Notion’s brand aesthetics. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features: Notion help, guide & docs web design faq page features a prominent search bar at the top, allowing users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Notion also provides links to community forums and additional resources, fostering a collaborative support environment and a feedback system that helps to improve the quality of the content.
Why Inspiration:
Notion’s FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Notion Help Center
4. Slack Help & Tips
Slack’s Help Center is designed to assist users in navigating the platform’s features and resolving issues. The FAQ page is organized into categories such as "Getting Started," "Messaging," "Channels," and "Integrations," allowing users to find relevant information quickly. Each article is concise and informative, providing clear instructions and solutions. The design is consistent with Slack’s branding, featuring a clean layout and intuitive navigation. The page also includes links to community forums and additional resources, offering users a comprehensive support experience.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and videos are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Slack also offers a contact option for users seeking personalized assistance. The integration of community forums allows users to connect and share insights, fostering a collaborative support environment. Additionally, Slack provides links to webinars and tutorials, offering users opportunities for further learning.
Why Inspiration:
Slack’s FAQ design is a model of organization and clarity, providing users with easy access to the information they need.
Click to check: Slack Help Center
5. Zendesk Help and Resources
Zendesk’s Help Center offers a comprehensive support hub for users seeking assistance with the platform. The FAQ page is structured around key topics such as "Getting Started," "Account Settings," "Billing," and "Troubleshooting," allowing users to find relevant information quickly. Each article is detailed and well-organized, providing step-by-step instructions and solutions. The design is clean and professional, aligning with Zendesk’s brand identity. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features:
The web design faq page for Zendesk features a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual aids like screenshots and videos are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Zendesk also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspiration:
Zendesk’s FAQ design exemplifies professionalism and user-centric organization, making it an excellent model for other platforms aiming to provide comprehensive support resources.
Click to check: Zendesk Help Center
6. Apple Support
Apple's Support page offers a easy and user-friendly experience with the brand's commitment to simplicity and elegance. The FAQ section is neatly organized, allowing users to easily navigate through various topics such as "iPhone," "Mac," "Apple ID," and "Apple Music." Each category provides concise answers to common questions, ensuring users can quickly find the information they need. Design is a minimalist aesthetic, clean lines, ample white space, and intuitive navigation.
Features: Apple's Support FAQ page boasts a powerful search function and specific information. Articles are categorized into relevant sections, each containing detailed answers to common queries. Visual aids, including images and videos, are incorporated to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Additionally, users can access support options, schedule repairs, and contact Apple Support directly from the FAQ page with a collaborative support environment.
Why Inspiration:
Apple's FAQ design exemplifies clarity, efficiency, and quick access to the information they need in a visually appealing format.
Click to check: Apple Support
7. Airtable Help Center
Airtable's Help Center provides a comprehensive resource for users looking for assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Airtable's brand aesthetics.
Features:
Airtable's FAQ page features a prominent search bar at the top that allows users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Airtable also provides links to community forums and additional resources, fostering a collaborative support environment. They also have a feedback system that allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Airtable's FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Airtable Help Center
8. Mailchimp
Mailchimp's Help Center offers a vibrant and engaging experience, aligning with the brand's creative and user-friendly ethos. The FAQ page is organized into categories such as "Getting Started," "Campaigns," "Audience," and "Reports," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visual aids like images and videos to enhance understanding. The design is consistent with Mailchimp's playful and colorful branding, featuring bold typography and intuitive navigation.
Features: The FAQ page includes a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images, videos, and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Mailchimp also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Mailchimp's FAQ design combines functionality with personality, offering users an engaging and informative support experience.
Click to check: Mailchimp Help Center
9. Trello Support
Trello's Help Center provides a straightforward and user-friendly experience, reflecting the platform's focus on simplicity and organization. The FAQ page is organized into categories such as "Getting Started," "Boards," "Cards," and "Power-Ups," allowing users to easily find relevant information. Each article is concise and to the point, offering clear instructions and solutions. The design is clean and intuitive, ensuring users can navigate the support resources effortlessly.
Features: Trello's FAQ page features a search bar for quick access to specific topics. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Trello also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspirational:
Trello's FAQ design exemplifies clarity and efficiency, providing users with quick access to the information they need in a straightforward format.
Click to check: Trello Help Center
10. Duolingo
Duolingo's Help Center offers a playful and engaging experience, reflecting the platform's gamified approach to language learning. The FAQ page is organized into categories such as "Account," "Languages," "Subscriptions," and "Technical Issues," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visuals to enhance understanding. The design is consistent with Duolingo's vibrant and friendly branding, featuring bold colors and intuitive navigation.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Duolingo also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Duolingo's FAQ design combines functionality with fun, offering users an engaging and informative support experience.
Click to check: Duolingo Help Center
11. Spotify
Spotify’s Help Center offers an organized and user-friendly interface, providing users with the information they need to manage their accounts and troubleshoot issues. The FAQ page is divided into topics such as "Account," "Subscription," "Playback Issues," and "Billing," helping users find answers quickly. Each section features concise and clear instructions, designed to resolve common issues. The layout is clean and visually appealing, consistent with Spotify’s dark and minimal branding, ensuring users can access support effortlessly.
Features: The FAQ page features an intuitive search bar, allowing users to find specific information quickly. Each category is clearly defined, with articles focused on solving specific problems. Helpful visuals, including images and videos, are embedded within the articles. The page is mobile-responsive, ensuring it works seamlessly across devices. In addition, users can access live chat, submit a ticket, and visit community forums for further assistance. Spotify’s user-friendly design ensures customers can troubleshoot and resolve issues independently.
Why Inspiration:
Spotify’s FAQ design is effective and accessible, offering users quick access to solutions while maintaining a clean, modern design.
Click to check: Spotify Help Center
12. Canva
Canva’s Help Center is designed to provide a seamless experience for users seeking assistance with graphic design. The FAQ page is organized into categories such as "Account," "Designing," "Billing," and "Troubleshooting," allowing users to find information easily. Each article is clear and concise, often including helpful visual aids like screenshots and step-by-step guides. The layout is simple and user-friendly, in line with Canva’s vibrant branding and intuitive design tools.
Features: The FAQ page includes a powerful search function to quickly locate specific answers. Articles are organized into clear categories and subcategories, making it easy to browse. Visual aids such as screenshots and GIFs enhance comprehension, while a section for “Popular Topics” allows users to jump to commonly requested information. The page is mobile-responsive, ensuring a smooth experience on all devices. Canva also offers a community forum and the option to contact support for further assistance, making the FAQ page a comprehensive resource for users.
Why Inspirational:
Canva’s FAQ design is both visually appealing and practical, offering a comprehensive support system in an intuitive format.
Click to check: Canva Help Center
13. Netflix
Netflix’s Help Center offers a user-friendly FAQ page designed to assist users with common account and streaming issues. The page is organized into categories such as "Account," "Playback Issues," "Billing," and "Device Support," ensuring users can quickly find relevant information. The design is minimalist and consistent with Netflix’s brand identity, focusing on clarity and simplicity. Users can easily navigate through the topics and find troubleshooting solutions for their problems, from account management to device compatibility.
Features: The FAQ page features a prominent search bar, enabling users to find answers quickly. Each category is organized into detailed articles that are easy to follow. The page includes helpful visuals and links to related content, enhancing user understanding. Netflix also offers the option to contact customer support directly for more complex issues. The FAQ page is mobile-responsive, ensuring users can access support on any device, whether on the go or at home.
Why Inspiration:
Netflix’s FAQ design is clean, concise, and effective, offering users quick solutions to common issues in a visually appealing way.
Click to check: Netflix Help Center
14. Google Workspace
Google Workspace’s Help Center provides a robust support page for users looking to maximize their productivity with Google’s suite of tools. The FAQ page is neatly organized into sections such as "Account Settings," "Apps," "Collaboration," and "Security," allowing users to easily navigate to their desired information. The design is simple and intuitive, consistent with Google’s Material Design principles, ensure troubleshoot and resolve issues.
Features: Google Workspace’s FAQ page includes a search bar at the top, allowing users to quickly find articles. The page is categorized into topics, with each section containing relevant subcategories for more focused answers. Articles often include helpful visuals, such as screenshots or videos, to enhance understanding. Google also integrates support features like live chat and email assistance, providing additional help for more complex issues. The mobile-responsive design ensures that users can access support across all devices.
Why Inspirational:
Google Workspace’s FAQ design is structured, easy to navigate, and mobile-friendly, offering users quick and clear access to troubleshooting resources.
Click to check: Google Workspace Help Center
15. Asana
Asana’s Help Center offers a user-centric FAQ page aimed at helping teams and individuals optimize their project management. The page is divided into sections such as "Getting Started," "Tasks & Projects," "Team Collaboration," and "Integrations," allowing users to quickly find relevant information. Each article is concise, with step-by-step instructions and helpful visual aids to guide users through common tasks. The design is clean, with a focus on usability and accessibility, in line with Asana’s overall branding.
Features: Asana’s FAQ page includes a prominent search bar, making it easy for users to quickly find specific answers. Articles are categorized and sub-categorized into relevant topics, ensuring users can easily navigate through content. Visual aids, such as screenshots and videos, provide additional context and clarity. The mobile-responsive design ensures users can access support on any device. Asana also offers live chat and a community forum, providing users with multiple options for assistance.
Why Inspirational:
Asana’s FAQ design is intuitive and well-organized, offering users a seamless experience in troubleshooting and learning about the platform’s features.
Click to check: Asana Help Center
16. Loom
Loom’s FAQ page provides a straightforward, user-focused experience tailored for its video messaging platform. The page is well-organized, with categories such as "Getting Started," "Video Settings," "Billing," and "Troubleshooting." It offers clear, actionable answers to common queries, with an emphasis on accessibility and simplicity. The design reflects Loom's clean, minimalist style, with easy-to-navigate categories and helpful visual aids, making it user-friendly for both beginners and experienced users.
Features: Loom’s FAQ page is search-driven, enabling users to find specific articles quickly. It is organized into well-defined categories, each containing in-depth, yet concise answers. Visual aids, including screenshots and GIFs, are used to support the explanations. Loom’s FAQ page is mobile-responsive and optimized for ease of use across devices. Additionally, Loom provides access to a community forum, further encouraging user engagement and peer support.
Why Inspiration:
Loom’s FAQ design is clear, concise, and perfectly suited to a video-focused platform, ensuring users can quickly resolve issues and optimize their experience.
Click to check: Loom Help Center
17. Wix
Wix’s Help Center offers a comprehensive FAQ page for users building websites on its platform. The FAQ section is divided into categories like "Getting Started," "Account & Billing," "Design & Editor," and "App Market," ensuring users can easily navigate through topics. Each article is detailed and user-friendly, featuring helpful visuals, video tutorials, and step-by-step instructions. The layout is clean and modern, reflecting the brand’s focus on ease-of-use for both novice and expert web designers.
Features: Wix’s FAQ page is optimized with a search bar to quickly find specific queries. Articles are divided into clear categories, with the option to filter by topic or keywords. Wix integrates video tutorials, images, and live chat for enhanced support. It’s mobile-responsive, providing users with an easy-to-navigate experience on any device. Wix also offers access to community forums for peer-to-peer support and solutions.
Why Inspiration:
Wix’s FAQ page is a well-organized, accessible resource, with the right balance of detailed instructions and visual aids, perfect for guiding users through web design challenges.
Click to check: Wix Help Center
18. Etsy’s Help Center
Etsy’s Help Center FAQ page combines a user-friendly design with a comprehensive database of resources for both buyers and sellers. The FAQ is organized into sections like "Buying on Etsy," "Selling on Etsy," "Account Settings," and "Shipping & Orders." Each article is clearly written and includes step-by-step instructions and helpful images. Etsy’s branding is evident in the design, with soft colors and simple navigation that enhances the overall experience.
Features: Etsy’s FAQ page includes an easy-to-use search function, helping users find specific answers quickly. Topics are organized into buyer- and seller-specific categories, making navigation intuitive. Visual aids, screenshots, and clear links help users follow along. The page is mobile-friendly, allowing users to find answers wherever they are. Etsy also offers access to customer support via email and chat, plus community resources for additional help.
Why Inspiration:
Etsy’s FAQ page is highly effective due to its clear organization and user-friendly design, which helps both buyers and sellers find quick solutions to common questions.
Click to check: Etsy Help Center
19. Coursera
Coursera’s FAQ page provides a detailed and well-structured resource for users engaging with online courses. The FAQ section covers everything from "Account & Payments" to "Technical Issues" and "Courses & Certificates," making it easy for learners to find answers. Each article is clear, with detailed explanations and links to related resources. The page layout is simple yet organized, making it easy for users to navigate through extensive content.
Features: Coursera’s FAQ page is optimized with a search function for quick access to answers. Articles are organized into clear categories, with subtopics that guide users toward specific answers. Visual aids like images and videos help illustrate solutions. The FAQ page is mobile-responsive, ensuring accessibility across devices. Users can also contact support for personalized help and visit the Coursera community forum for peer-driven solutions.
Why Inspiration:
Coursera’s FAQ design is structured and user-centric, providing a thorough yet easy-to-navigate support system for learners at all stages.
Click to check: Coursera Help Center
20. Figma Help Center
Figma’s Help Center FAQ page is designed to assist users with its collaborative design tool. The page is divided into clear sections, such as "Getting Started," "Designing," "Collaboration," and "Account & Billing." Figma’s design philosophy is reflected in the FAQ page, with a clean, minimal layout and simple navigation. Each article is well-structured, often incorporating illustrations and helpful video guides to ensure users can resolve any issues efficiently.
Features: Figma’s FAQ page features an intuitive search bar for fast access to specific topics. Articles are organized into logical categories, and each section is filled with clear, concise instructions. Visual aids like screenshots and videos are included to guide users through various tasks. The page is responsive and mobile-friendly, ensuring a seamless experience on any device. Figma also provides access to a community forum for users to ask questions and share insights.
Why Inspiration:
Figma’s FAQ design is visually appealing and highly functional, offering users a fast, intuitive, and thorough support experience.
Click to check: Figma Help Center
21. Headspace
Headspace’s FAQ page is designed with simplicity and ease of use in mind, aligning with the brand's calming and user-friendly philosophy. It covers topics such as "Account Issues," "Subscription Help," and "App Features." The FAQ page is visually clean, with a layout that focuses on providing users with easy access to the most common questions. The soothing color scheme and clear, concise answers reflect the brand's meditation and mindfulness focus, offering users a stress-free experience.
Features: Headspace’s FAQ page is organized into neatly defined sections that make it easy for users to navigate. There is a prominent search function to help users quickly find specific information. Each article includes simple, step-by-step explanations and helpful visuals, including screenshots and illustrations, mobile-responsive.
Why Inspiration:
Headspace’s FAQ design is perfect for those looking to create a peaceful, intuitive, and calming user experience, with helpful and clear answers.
Click to check: Headspace Help Center
22. Webflow
Webflow’s FAQ page offers a highly visual and interactive experience for users of its web design platform. It features answers to common questions about web development, including "Designing," "Hosting," and "Account & Billing." The page is designed to be visually engaging, aligning with Webflow's focus on creativity and customization. Users can find quick answers and tutorials, as well as explore deeper topics via helpful videos and illustrations.
Features:
Webflow’s FAQ page is highly search-driven, enabling users to find specific answers quickly. Categories are clearly organized, and articles often include interactive elements such as videos, images, and diagrams. Each section is designed with Webflow's design-oriented audience in mind, making it easy to understand complex concepts. The mobile-friendly design ensures a seamless experience, and users can access both live chat and email support for more specific issues.
Why Inspiration:
Webflow’s FAQ design is visually compelling and engaging, perfect for creative professionals looking to solve problems quickly while enjoying an interactive experience.
Click to check: Webflow Help Center
23. Stripe
Stripe’s FAQ page is a developer-first resource, offering detailed, technical support for users of its payment platform. The page covers various topics, including "Integration," "Billing & Pricing," "Account Settings," and "Security." It’s designed to cater to a technical audience, with an emphasis on clarity and depth. Users can access API documentation, technical guides, and real-world use cases that help them implement Stripe effectively into their projects.
Features: Stripe’s FAQ page is well-organized with topics divided into categories for quick access. There is a powerful search function to help users find answers immediately. Each article includes code snippets, API references, and detailed step-by-step instructions useful for developers, technical solutions, and real-world examples.
Why Inspiration:
Stripe’s FAQ page is a great example of how to create technical documentation that’s both thorough and accessible for a developer audience.
Click to check: Stripe Support
24. Squarespace
Squarespace’s FAQ page is a beautifully designed support center that aligns with the platform’s design-focused ethos. It offers helpful answers to a wide range of topics, from "Website Setup" and "Design & Customization" to "Ecommerce." The design is sleek and minimalist, making it easy for users to navigate and find answers quickly. Each section includes clear, well-organized answers, supported by visuals and step-by-step guides.
Features: Squarespace’s FAQ page is highly organized, with content divided into clear categories. The search function allows users to quickly locate the answers they need, while each article includes helpful images, videos, and step-by-step tutorials. The page is mobile-friendly, ensuring users can access support on any device. Squarespace also offers live chat and email support for more complex issues.
Why Inspiration:
Squarespace’s FAQ page is a perfect example of how to marry great design with user-friendly functionality, providing a smooth experience for its creative and non-technical audience.
Click to check: Squarespace Help Center
25. Uber
Uber’s FAQ page is user-centric and designed to address the specific needs of both riders and drivers. It is divided into clear sections for "Riders," "Drivers," and "Merchants," making it easy for users to find answers based on their profile. Each section offers detailed solutions to common issues, such as payments, app functionality, and safety. The layout is intuitive, with easy-to-navigate categories and a streamlined interface.
Features: Uber’s FAQ page is divided into topic-based sections for riders, drivers, and merchants, allowing users to quickly find relevant information. The search bar makes it easy to locate specific answers, and each article is clear and concise. The page includes helpful links to related resources, such as support articles and community forums. It is mobile-responsive, ensuring users can get help on the go.
Why Inspiration:
Uber’s FAQ design is efficient, helping users resolve issues quickly by providing highly organized, targeted information based on user type.
Click to check: Uber Help Center
26. Amazon Help & Customer Service
Amazon’s FAQ page is a comprehensive support hub that offers detailed answers to a wide variety of customer queries. The page is organized into sections such as "Your Orders," "Shipping & Delivery," "Payments & Refunds," and more. Amazon’s FAQ is designed to be quick to navigate, providing clear instructions and troubleshooting steps for common issues faced by buyers and sellers alike.
Features: Amazon’s FAQ page offers a search function with useful categories, making it easy to navigate. Each article contains clear instructions, and the layout is optimized for both desktop and mobile use. Amazon also provides personalized support links for account-related issues, and AI-powered suggestions help users find relevant answers based on their previous activity.
Why Inspiration:
Amazon’s FAQ design is practical and effective, providing customers with quick and easy access to help, making it ideal for an ecommerce platform with a massive user base.
Click to check: Amazon Help & Customer Service
27. Miro
Miro’s FAQ page is an excellent resource for users of its collaborative online whiteboard tool. It offers detailed answers to common questions about setting up boards, using templates, and managing team collaborations. The layout is simple and organized, with categories like "Getting Started," "Account & Billing," and "Troubleshooting." Visual aids and illustrations are integrated into the articles to make them more engaging and easier to follow.
Features: Miro’s FAQ page includes a robust search function, divided into categories, and articles often feature helpful images, GIFs, and video tutorials to illustrate solutions. This page is mobile-responsive for all devices. Miro also provides links to its community forum and email support for more in-depth help.
Why Inspiration
Miro’s FAQ page is highly visual and interactive, making it easy for users to resolve issues while reflecting the collaborative nature of the tool.
Click to check: Miro Help Center
Best Practices for FAQ Web Design
Designing an FAQ page is listing questions and answers to inform, engage, and support visitors at every stage of their journey. Whether you’re a SaaS brand, eCommerce platform, or service provider, here are the top industry-backed best practices for effective faq web page designs to follow:
Use Accordions or Toggle Elements for Cleaner UX
For an FAQ page, a clutter-free interface goes a long way in improving readability and user experience. By implementing accordion-style dropdowns or toggle panels, you allow users to browse through questions without being overwhelmed by long blocks of text. This interactive approach saves space, speeds up scanning, and makes the FAQ section look modern and professional.
Include a Search Bar to Help Users Find Answers Fast
Users don’t want to scroll and scroll more to find what they’re looking for. Adding a real-time search bar with autocomplete suggestions ensures that they can immediately locate the information they need. Bonus points if your search is intelligent, meaning it pulls in results from both FAQ entries and your broader knowledge base. A powerful search tool reduces frustration and increases satisfaction.
Group Questions by Category for Easier Scanning
When FAQs are grouped under clear categories like “Billing,” “Technical Support,” or “Getting Started,” it reduces cognitive load for users. They know exactly where to look based on their intent. This structure also improves SEO, as categorized headings make it easier for search engines to crawl and understand your page hierarchy.
Keep Answers Concise and Helpful
Every answer should look clear with minimal words. Avoid jargon unless your audience is technical, and don’t overload a response with unnecessary fluff. If a topic requires more depth, link out to a relevant blog post, help article, or tutorial. Brevity, accuracy, and utility should guide your content.
Use Visuals, Icons, or Videos When It Helps Clarity
Not all users learn by reading; some are visual learners. Adding step-by-step screenshots, iconography, explainer videos, or even GIFs can dramatically improve comprehension, especially for complex tasks. Visuals reduce ambiguity and make your support content more engaging and accessible.
Maintain a Friendly, Brand-Aligned Tone
Tone matters, even in FAQs. Whether your brand is fun and informal or professional and precise, ensure your tone reflects your voice. A well-written FAQ web page that uses natural, human-friendly language builds trust and creates a smoother support experience. Avoid robotic, overly formal answers and instead aim for empathy and helpfulness.
Conclusion: Build Smarter, User-Centric FAQ Pages
Your FAQ page is a support page, it’s a reflection of your brand’s commitment to clarity, trust, and user experience. As we’ve seen across these 25+ top-performing FAQ web page designs, the best pages combine intuitive structure, dynamic visuals, and purposeful content to guide users efficiently.
Take time to structure your FAQs around real user needs for a tech startup, eCommerce platform, SaaS provider, or creative brand. Drawing inspiration from these real-world examples can help create an FAQ section that answers more than just questions; it builds confidence. Use interactive design patterns, maintain your tone of voice, and constantly update content that can reduce support load, increase conversions, and improve overall site usability.
Ready to design a smarter FAQ? Let these industry leaders be your blueprint.
An FAQ (Frequently Asked Questions) page is the most powerful tool on your website for answering questions, improving user experience, reducing bounce rates, and boosting SEO. A well-designed FAQ page can guide users toward conversions, resolve objections, and create trust in your brand.
In this post, we’ve collected the top 25+ effective FAQ web page designs inspirations from real websites to show how smart design meets clarity, interactivity, and branding. No matter you're working on an eCommerce store, SaaS website, portfolio, or agency site, these examples will spark ideas for your own FAQ page design.
Why a Well-Designed FAQ Page Matters
Let’s explore how different brands are excelling at FAQ web design:
Improves site navigation and user flow
Reduces customer support queries
Boosts SEO with long-tail keywords
Builds trust and transparency
Keeps visitors engaged and informed
Top 25+ FAQ Web Page Design Inspirations
1. Dropbox Help Center
Dropbox’s Help Center offers a clean and intuitive design, providing users with easy access to a wealth of information. The page is organized into clear categories such as "Using Dropbox," "Account," "Apps and Integrations," and "Products," allowing users to quickly find relevant articles. Popular topics are highlighted for immediate access, and a prominent search bar enhances usability. Design is consistent with Dropbox’s brand identity, featuring a simple color scheme and straightforward navigation. This structure ensures that users can efficiently locate solutions to their queries without unnecessary complexity.
Features: The FAQ page boasts a well-organized layout with categorized topics, making it easy for users to navigate. A powerful search function enables quick access to specific information. Each article is concise and informative, often accompanied by visual aids like screenshots or videos to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices.
Why Inspiration:
Dropbox’s FAQ page design exemplifies clarity and user-friendliness, making it an excellent model for other digital platforms aiming to provide efficient self-service support.
Click to check: Dropbox Help Center
2. Shopify
Shopify’s Help Center is designed to assist merchants in managing their online stores effectively. This FAQ page is structured around key topics such as "Store Setup," "Orders," "Products," and "Payments," allowing users to find relevant information quickly. Each section contains detailed articles addressing common questions and step-by-step guidance. Shopify's FAQ page design is clean and professional, with a consistent color palette that aligns with Shopify’s branding.
Features: Shopify’s FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and icons are used to enhance comprehension and break up text. Internal linking directs users to related articles, providing a comprehensive support experience. The page also features a contact option for users seeking personalized assistance. Additionally, Shopify offers a Help Center app that integrates with the platform, allowing merchants to manage FAQs, live chat, and helpdesk functionalities seamlessly.
Why Inspiration:
Shopify’s FAQ design is a prime example of how to structure support content effectively, offering merchants a seamless and informative experience.
Click to check: Shopify Help Center
3. Notion Help, Guide & Docs
Notion’s Help Center serves as a comprehensive resource for users seeking assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Notion’s brand aesthetics. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features: Notion help, guide & docs web design faq page features a prominent search bar at the top, allowing users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Notion also provides links to community forums and additional resources, fostering a collaborative support environment and a feedback system that helps to improve the quality of the content.
Why Inspiration:
Notion’s FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Notion Help Center
4. Slack Help & Tips
Slack’s Help Center is designed to assist users in navigating the platform’s features and resolving issues. The FAQ page is organized into categories such as "Getting Started," "Messaging," "Channels," and "Integrations," allowing users to find relevant information quickly. Each article is concise and informative, providing clear instructions and solutions. The design is consistent with Slack’s branding, featuring a clean layout and intuitive navigation. The page also includes links to community forums and additional resources, offering users a comprehensive support experience.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are organized into clearly defined categories, each containing relevant subtopics. Visual elements like images and videos are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Slack also offers a contact option for users seeking personalized assistance. The integration of community forums allows users to connect and share insights, fostering a collaborative support environment. Additionally, Slack provides links to webinars and tutorials, offering users opportunities for further learning.
Why Inspiration:
Slack’s FAQ design is a model of organization and clarity, providing users with easy access to the information they need.
Click to check: Slack Help Center
5. Zendesk Help and Resources
Zendesk’s Help Center offers a comprehensive support hub for users seeking assistance with the platform. The FAQ page is structured around key topics such as "Getting Started," "Account Settings," "Billing," and "Troubleshooting," allowing users to find relevant information quickly. Each article is detailed and well-organized, providing step-by-step instructions and solutions. The design is clean and professional, aligning with Zendesk’s brand identity. The layout is intuitive, ensuring users can navigate the support resources effortlessly.
Features:
The web design faq page for Zendesk features a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual aids like screenshots and videos are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Zendesk also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspiration:
Zendesk’s FAQ design exemplifies professionalism and user-centric organization, making it an excellent model for other platforms aiming to provide comprehensive support resources.
Click to check: Zendesk Help Center
6. Apple Support
Apple's Support page offers a easy and user-friendly experience with the brand's commitment to simplicity and elegance. The FAQ section is neatly organized, allowing users to easily navigate through various topics such as "iPhone," "Mac," "Apple ID," and "Apple Music." Each category provides concise answers to common questions, ensuring users can quickly find the information they need. Design is a minimalist aesthetic, clean lines, ample white space, and intuitive navigation.
Features: Apple's Support FAQ page boasts a powerful search function and specific information. Articles are categorized into relevant sections, each containing detailed answers to common queries. Visual aids, including images and videos, are incorporated to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Additionally, users can access support options, schedule repairs, and contact Apple Support directly from the FAQ page with a collaborative support environment.
Why Inspiration:
Apple's FAQ design exemplifies clarity, efficiency, and quick access to the information they need in a visually appealing format.
Click to check: Apple Support
7. Airtable Help Center
Airtable's Help Center provides a comprehensive resource for users looking for assistance with the platform. The FAQ page is organized into sections such as "Getting Started," "Features," "Templates," and "Troubleshooting," providing users with a clear path to find solutions. Each article is detailed and well-written, offering step-by-step instructions and visual aids where necessary. The design is minimalist and clean, reflecting Airtable's brand aesthetics.
Features:
Airtable's FAQ page features a prominent search bar at the top that allows users to find specific information quickly. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Airtable also provides links to community forums and additional resources, fostering a collaborative support environment. They also have a feedback system that allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Airtable's FAQ design exemplifies clarity and simplicity, making it an excellent reference for platforms aiming to provide user-friendly support resources.
Click to check: Airtable Help Center
8. Mailchimp
Mailchimp's Help Center offers a vibrant and engaging experience, aligning with the brand's creative and user-friendly ethos. The FAQ page is organized into categories such as "Getting Started," "Campaigns," "Audience," and "Reports," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visual aids like images and videos to enhance understanding. The design is consistent with Mailchimp's playful and colorful branding, featuring bold typography and intuitive navigation.
Features: The FAQ page includes a powerful search function, enabling users to find specific information quickly. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images, videos, and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Mailchimp also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Mailchimp's FAQ design combines functionality with personality, offering users an engaging and informative support experience.
Click to check: Mailchimp Help Center
9. Trello Support
Trello's Help Center provides a straightforward and user-friendly experience, reflecting the platform's focus on simplicity and organization. The FAQ page is organized into categories such as "Getting Started," "Boards," "Cards," and "Power-Ups," allowing users to easily find relevant information. Each article is concise and to the point, offering clear instructions and solutions. The design is clean and intuitive, ensuring users can navigate the support resources effortlessly.
Features: Trello's FAQ page features a search bar for quick access to specific topics. Articles are categorized into relevant sections, each containing detailed guides and tutorials. Visual aids like screenshots and GIFs are included to enhance understanding. The page is mobile-responsive, ensuring accessibility across devices. Trello also provides links to community forums and additional resources, fostering a collaborative support environment.
Why Inspirational:
Trello's FAQ design exemplifies clarity and efficiency, providing users with quick access to the information they need in a straightforward format.
Click to check: Trello Help Center
10. Duolingo
Duolingo's Help Center offers a playful and engaging experience, reflecting the platform's gamified approach to language learning. The FAQ page is organized into categories such as "Account," "Languages," "Subscriptions," and "Technical Issues," allowing users to easily find relevant information. Each article is concise and informative, often accompanied by visuals to enhance understanding. The design is consistent with Duolingo's vibrant and friendly branding, featuring bold colors and intuitive navigation.
Features: The FAQ page includes a search bar for quick access to specific topics. Articles are categorized into clearly defined sections, each containing relevant subtopics. Visual elements like images and GIFs are used to enhance comprehension. The page is mobile-responsive, ensuring accessibility across devices. Duolingo also provides links to community forums and additional resources, fostering a collaborative support environment. The integration of a feedback system allows users to rate articles, helping to improve the quality of the content.
Why Inspiration:
Duolingo's FAQ design combines functionality with fun, offering users an engaging and informative support experience.
Click to check: Duolingo Help Center
11. Spotify
Spotify’s Help Center offers an organized and user-friendly interface, providing users with the information they need to manage their accounts and troubleshoot issues. The FAQ page is divided into topics such as "Account," "Subscription," "Playback Issues," and "Billing," helping users find answers quickly. Each section features concise and clear instructions, designed to resolve common issues. The layout is clean and visually appealing, consistent with Spotify’s dark and minimal branding, ensuring users can access support effortlessly.
Features: The FAQ page features an intuitive search bar, allowing users to find specific information quickly. Each category is clearly defined, with articles focused on solving specific problems. Helpful visuals, including images and videos, are embedded within the articles. The page is mobile-responsive, ensuring it works seamlessly across devices. In addition, users can access live chat, submit a ticket, and visit community forums for further assistance. Spotify’s user-friendly design ensures customers can troubleshoot and resolve issues independently.
Why Inspiration:
Spotify’s FAQ design is effective and accessible, offering users quick access to solutions while maintaining a clean, modern design.
Click to check: Spotify Help Center
12. Canva
Canva’s Help Center is designed to provide a seamless experience for users seeking assistance with graphic design. The FAQ page is organized into categories such as "Account," "Designing," "Billing," and "Troubleshooting," allowing users to find information easily. Each article is clear and concise, often including helpful visual aids like screenshots and step-by-step guides. The layout is simple and user-friendly, in line with Canva’s vibrant branding and intuitive design tools.
Features: The FAQ page includes a powerful search function to quickly locate specific answers. Articles are organized into clear categories and subcategories, making it easy to browse. Visual aids such as screenshots and GIFs enhance comprehension, while a section for “Popular Topics” allows users to jump to commonly requested information. The page is mobile-responsive, ensuring a smooth experience on all devices. Canva also offers a community forum and the option to contact support for further assistance, making the FAQ page a comprehensive resource for users.
Why Inspirational:
Canva’s FAQ design is both visually appealing and practical, offering a comprehensive support system in an intuitive format.
Click to check: Canva Help Center
13. Netflix
Netflix’s Help Center offers a user-friendly FAQ page designed to assist users with common account and streaming issues. The page is organized into categories such as "Account," "Playback Issues," "Billing," and "Device Support," ensuring users can quickly find relevant information. The design is minimalist and consistent with Netflix’s brand identity, focusing on clarity and simplicity. Users can easily navigate through the topics and find troubleshooting solutions for their problems, from account management to device compatibility.
Features: The FAQ page features a prominent search bar, enabling users to find answers quickly. Each category is organized into detailed articles that are easy to follow. The page includes helpful visuals and links to related content, enhancing user understanding. Netflix also offers the option to contact customer support directly for more complex issues. The FAQ page is mobile-responsive, ensuring users can access support on any device, whether on the go or at home.
Why Inspiration:
Netflix’s FAQ design is clean, concise, and effective, offering users quick solutions to common issues in a visually appealing way.
Click to check: Netflix Help Center
14. Google Workspace
Google Workspace’s Help Center provides a robust support page for users looking to maximize their productivity with Google’s suite of tools. The FAQ page is neatly organized into sections such as "Account Settings," "Apps," "Collaboration," and "Security," allowing users to easily navigate to their desired information. The design is simple and intuitive, consistent with Google’s Material Design principles, ensure troubleshoot and resolve issues.
Features: Google Workspace’s FAQ page includes a search bar at the top, allowing users to quickly find articles. The page is categorized into topics, with each section containing relevant subcategories for more focused answers. Articles often include helpful visuals, such as screenshots or videos, to enhance understanding. Google also integrates support features like live chat and email assistance, providing additional help for more complex issues. The mobile-responsive design ensures that users can access support across all devices.
Why Inspirational:
Google Workspace’s FAQ design is structured, easy to navigate, and mobile-friendly, offering users quick and clear access to troubleshooting resources.
Click to check: Google Workspace Help Center
15. Asana
Asana’s Help Center offers a user-centric FAQ page aimed at helping teams and individuals optimize their project management. The page is divided into sections such as "Getting Started," "Tasks & Projects," "Team Collaboration," and "Integrations," allowing users to quickly find relevant information. Each article is concise, with step-by-step instructions and helpful visual aids to guide users through common tasks. The design is clean, with a focus on usability and accessibility, in line with Asana’s overall branding.
Features: Asana’s FAQ page includes a prominent search bar, making it easy for users to quickly find specific answers. Articles are categorized and sub-categorized into relevant topics, ensuring users can easily navigate through content. Visual aids, such as screenshots and videos, provide additional context and clarity. The mobile-responsive design ensures users can access support on any device. Asana also offers live chat and a community forum, providing users with multiple options for assistance.
Why Inspirational:
Asana’s FAQ design is intuitive and well-organized, offering users a seamless experience in troubleshooting and learning about the platform’s features.
Click to check: Asana Help Center
16. Loom
Loom’s FAQ page provides a straightforward, user-focused experience tailored for its video messaging platform. The page is well-organized, with categories such as "Getting Started," "Video Settings," "Billing," and "Troubleshooting." It offers clear, actionable answers to common queries, with an emphasis on accessibility and simplicity. The design reflects Loom's clean, minimalist style, with easy-to-navigate categories and helpful visual aids, making it user-friendly for both beginners and experienced users.
Features: Loom’s FAQ page is search-driven, enabling users to find specific articles quickly. It is organized into well-defined categories, each containing in-depth, yet concise answers. Visual aids, including screenshots and GIFs, are used to support the explanations. Loom’s FAQ page is mobile-responsive and optimized for ease of use across devices. Additionally, Loom provides access to a community forum, further encouraging user engagement and peer support.
Why Inspiration:
Loom’s FAQ design is clear, concise, and perfectly suited to a video-focused platform, ensuring users can quickly resolve issues and optimize their experience.
Click to check: Loom Help Center
17. Wix
Wix’s Help Center offers a comprehensive FAQ page for users building websites on its platform. The FAQ section is divided into categories like "Getting Started," "Account & Billing," "Design & Editor," and "App Market," ensuring users can easily navigate through topics. Each article is detailed and user-friendly, featuring helpful visuals, video tutorials, and step-by-step instructions. The layout is clean and modern, reflecting the brand’s focus on ease-of-use for both novice and expert web designers.
Features: Wix’s FAQ page is optimized with a search bar to quickly find specific queries. Articles are divided into clear categories, with the option to filter by topic or keywords. Wix integrates video tutorials, images, and live chat for enhanced support. It’s mobile-responsive, providing users with an easy-to-navigate experience on any device. Wix also offers access to community forums for peer-to-peer support and solutions.
Why Inspiration:
Wix’s FAQ page is a well-organized, accessible resource, with the right balance of detailed instructions and visual aids, perfect for guiding users through web design challenges.
Click to check: Wix Help Center
18. Etsy’s Help Center
Etsy’s Help Center FAQ page combines a user-friendly design with a comprehensive database of resources for both buyers and sellers. The FAQ is organized into sections like "Buying on Etsy," "Selling on Etsy," "Account Settings," and "Shipping & Orders." Each article is clearly written and includes step-by-step instructions and helpful images. Etsy’s branding is evident in the design, with soft colors and simple navigation that enhances the overall experience.
Features: Etsy’s FAQ page includes an easy-to-use search function, helping users find specific answers quickly. Topics are organized into buyer- and seller-specific categories, making navigation intuitive. Visual aids, screenshots, and clear links help users follow along. The page is mobile-friendly, allowing users to find answers wherever they are. Etsy also offers access to customer support via email and chat, plus community resources for additional help.
Why Inspiration:
Etsy’s FAQ page is highly effective due to its clear organization and user-friendly design, which helps both buyers and sellers find quick solutions to common questions.
Click to check: Etsy Help Center
19. Coursera
Coursera’s FAQ page provides a detailed and well-structured resource for users engaging with online courses. The FAQ section covers everything from "Account & Payments" to "Technical Issues" and "Courses & Certificates," making it easy for learners to find answers. Each article is clear, with detailed explanations and links to related resources. The page layout is simple yet organized, making it easy for users to navigate through extensive content.
Features: Coursera’s FAQ page is optimized with a search function for quick access to answers. Articles are organized into clear categories, with subtopics that guide users toward specific answers. Visual aids like images and videos help illustrate solutions. The FAQ page is mobile-responsive, ensuring accessibility across devices. Users can also contact support for personalized help and visit the Coursera community forum for peer-driven solutions.
Why Inspiration:
Coursera’s FAQ design is structured and user-centric, providing a thorough yet easy-to-navigate support system for learners at all stages.
Click to check: Coursera Help Center
20. Figma Help Center
Figma’s Help Center FAQ page is designed to assist users with its collaborative design tool. The page is divided into clear sections, such as "Getting Started," "Designing," "Collaboration," and "Account & Billing." Figma’s design philosophy is reflected in the FAQ page, with a clean, minimal layout and simple navigation. Each article is well-structured, often incorporating illustrations and helpful video guides to ensure users can resolve any issues efficiently.
Features: Figma’s FAQ page features an intuitive search bar for fast access to specific topics. Articles are organized into logical categories, and each section is filled with clear, concise instructions. Visual aids like screenshots and videos are included to guide users through various tasks. The page is responsive and mobile-friendly, ensuring a seamless experience on any device. Figma also provides access to a community forum for users to ask questions and share insights.
Why Inspiration:
Figma’s FAQ design is visually appealing and highly functional, offering users a fast, intuitive, and thorough support experience.
Click to check: Figma Help Center
21. Headspace
Headspace’s FAQ page is designed with simplicity and ease of use in mind, aligning with the brand's calming and user-friendly philosophy. It covers topics such as "Account Issues," "Subscription Help," and "App Features." The FAQ page is visually clean, with a layout that focuses on providing users with easy access to the most common questions. The soothing color scheme and clear, concise answers reflect the brand's meditation and mindfulness focus, offering users a stress-free experience.
Features: Headspace’s FAQ page is organized into neatly defined sections that make it easy for users to navigate. There is a prominent search function to help users quickly find specific information. Each article includes simple, step-by-step explanations and helpful visuals, including screenshots and illustrations, mobile-responsive.
Why Inspiration:
Headspace’s FAQ design is perfect for those looking to create a peaceful, intuitive, and calming user experience, with helpful and clear answers.
Click to check: Headspace Help Center
22. Webflow
Webflow’s FAQ page offers a highly visual and interactive experience for users of its web design platform. It features answers to common questions about web development, including "Designing," "Hosting," and "Account & Billing." The page is designed to be visually engaging, aligning with Webflow's focus on creativity and customization. Users can find quick answers and tutorials, as well as explore deeper topics via helpful videos and illustrations.
Features:
Webflow’s FAQ page is highly search-driven, enabling users to find specific answers quickly. Categories are clearly organized, and articles often include interactive elements such as videos, images, and diagrams. Each section is designed with Webflow's design-oriented audience in mind, making it easy to understand complex concepts. The mobile-friendly design ensures a seamless experience, and users can access both live chat and email support for more specific issues.
Why Inspiration:
Webflow’s FAQ design is visually compelling and engaging, perfect for creative professionals looking to solve problems quickly while enjoying an interactive experience.
Click to check: Webflow Help Center
23. Stripe
Stripe’s FAQ page is a developer-first resource, offering detailed, technical support for users of its payment platform. The page covers various topics, including "Integration," "Billing & Pricing," "Account Settings," and "Security." It’s designed to cater to a technical audience, with an emphasis on clarity and depth. Users can access API documentation, technical guides, and real-world use cases that help them implement Stripe effectively into their projects.
Features: Stripe’s FAQ page is well-organized with topics divided into categories for quick access. There is a powerful search function to help users find answers immediately. Each article includes code snippets, API references, and detailed step-by-step instructions useful for developers, technical solutions, and real-world examples.
Why Inspiration:
Stripe’s FAQ page is a great example of how to create technical documentation that’s both thorough and accessible for a developer audience.
Click to check: Stripe Support
24. Squarespace
Squarespace’s FAQ page is a beautifully designed support center that aligns with the platform’s design-focused ethos. It offers helpful answers to a wide range of topics, from "Website Setup" and "Design & Customization" to "Ecommerce." The design is sleek and minimalist, making it easy for users to navigate and find answers quickly. Each section includes clear, well-organized answers, supported by visuals and step-by-step guides.
Features: Squarespace’s FAQ page is highly organized, with content divided into clear categories. The search function allows users to quickly locate the answers they need, while each article includes helpful images, videos, and step-by-step tutorials. The page is mobile-friendly, ensuring users can access support on any device. Squarespace also offers live chat and email support for more complex issues.
Why Inspiration:
Squarespace’s FAQ page is a perfect example of how to marry great design with user-friendly functionality, providing a smooth experience for its creative and non-technical audience.
Click to check: Squarespace Help Center
25. Uber
Uber’s FAQ page is user-centric and designed to address the specific needs of both riders and drivers. It is divided into clear sections for "Riders," "Drivers," and "Merchants," making it easy for users to find answers based on their profile. Each section offers detailed solutions to common issues, such as payments, app functionality, and safety. The layout is intuitive, with easy-to-navigate categories and a streamlined interface.
Features: Uber’s FAQ page is divided into topic-based sections for riders, drivers, and merchants, allowing users to quickly find relevant information. The search bar makes it easy to locate specific answers, and each article is clear and concise. The page includes helpful links to related resources, such as support articles and community forums. It is mobile-responsive, ensuring users can get help on the go.
Why Inspiration:
Uber’s FAQ design is efficient, helping users resolve issues quickly by providing highly organized, targeted information based on user type.
Click to check: Uber Help Center
26. Amazon Help & Customer Service
Amazon’s FAQ page is a comprehensive support hub that offers detailed answers to a wide variety of customer queries. The page is organized into sections such as "Your Orders," "Shipping & Delivery," "Payments & Refunds," and more. Amazon’s FAQ is designed to be quick to navigate, providing clear instructions and troubleshooting steps for common issues faced by buyers and sellers alike.
Features: Amazon’s FAQ page offers a search function with useful categories, making it easy to navigate. Each article contains clear instructions, and the layout is optimized for both desktop and mobile use. Amazon also provides personalized support links for account-related issues, and AI-powered suggestions help users find relevant answers based on their previous activity.
Why Inspiration:
Amazon’s FAQ design is practical and effective, providing customers with quick and easy access to help, making it ideal for an ecommerce platform with a massive user base.
Click to check: Amazon Help & Customer Service
27. Miro
Miro’s FAQ page is an excellent resource for users of its collaborative online whiteboard tool. It offers detailed answers to common questions about setting up boards, using templates, and managing team collaborations. The layout is simple and organized, with categories like "Getting Started," "Account & Billing," and "Troubleshooting." Visual aids and illustrations are integrated into the articles to make them more engaging and easier to follow.
Features: Miro’s FAQ page includes a robust search function, divided into categories, and articles often feature helpful images, GIFs, and video tutorials to illustrate solutions. This page is mobile-responsive for all devices. Miro also provides links to its community forum and email support for more in-depth help.
Why Inspiration
Miro’s FAQ page is highly visual and interactive, making it easy for users to resolve issues while reflecting the collaborative nature of the tool.
Click to check: Miro Help Center
Best Practices for FAQ Web Design
Designing an FAQ page is listing questions and answers to inform, engage, and support visitors at every stage of their journey. Whether you’re a SaaS brand, eCommerce platform, or service provider, here are the top industry-backed best practices for effective faq web page designs to follow:
Use Accordions or Toggle Elements for Cleaner UX
For an FAQ page, a clutter-free interface goes a long way in improving readability and user experience. By implementing accordion-style dropdowns or toggle panels, you allow users to browse through questions without being overwhelmed by long blocks of text. This interactive approach saves space, speeds up scanning, and makes the FAQ section look modern and professional.
Include a Search Bar to Help Users Find Answers Fast
Users don’t want to scroll and scroll more to find what they’re looking for. Adding a real-time search bar with autocomplete suggestions ensures that they can immediately locate the information they need. Bonus points if your search is intelligent, meaning it pulls in results from both FAQ entries and your broader knowledge base. A powerful search tool reduces frustration and increases satisfaction.
Group Questions by Category for Easier Scanning
When FAQs are grouped under clear categories like “Billing,” “Technical Support,” or “Getting Started,” it reduces cognitive load for users. They know exactly where to look based on their intent. This structure also improves SEO, as categorized headings make it easier for search engines to crawl and understand your page hierarchy.
Keep Answers Concise and Helpful
Every answer should look clear with minimal words. Avoid jargon unless your audience is technical, and don’t overload a response with unnecessary fluff. If a topic requires more depth, link out to a relevant blog post, help article, or tutorial. Brevity, accuracy, and utility should guide your content.
Use Visuals, Icons, or Videos When It Helps Clarity
Not all users learn by reading; some are visual learners. Adding step-by-step screenshots, iconography, explainer videos, or even GIFs can dramatically improve comprehension, especially for complex tasks. Visuals reduce ambiguity and make your support content more engaging and accessible.
Maintain a Friendly, Brand-Aligned Tone
Tone matters, even in FAQs. Whether your brand is fun and informal or professional and precise, ensure your tone reflects your voice. A well-written FAQ web page that uses natural, human-friendly language builds trust and creates a smoother support experience. Avoid robotic, overly formal answers and instead aim for empathy and helpfulness.
Conclusion: Build Smarter, User-Centric FAQ Pages
Your FAQ page is a support page, it’s a reflection of your brand’s commitment to clarity, trust, and user experience. As we’ve seen across these 25+ top-performing FAQ web page designs, the best pages combine intuitive structure, dynamic visuals, and purposeful content to guide users efficiently.
Take time to structure your FAQs around real user needs for a tech startup, eCommerce platform, SaaS provider, or creative brand. Drawing inspiration from these real-world examples can help create an FAQ section that answers more than just questions; it builds confidence. Use interactive design patterns, maintain your tone of voice, and constantly update content that can reduce support load, increase conversions, and improve overall site usability.
Ready to design a smarter FAQ? Let these industry leaders be your blueprint.
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